Refund and Returns Policy

Last Updated: July 2026

At Oilips, customer satisfaction is our priority. We want you to love your natural crystal products. If you are not completely satisfied with your purchase, we are here to help.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in the original packaging.

  • Proof of purchase or order information is required.

2. Natural Crystal Products

Please note that natural crystals are unique and each piece may have natural variations in:

  • Color

  • Shape

  • Size

  • Texture

  • Patterns

  • Natural inclusions

These natural characteristics are part of the beauty of genuine crystals and are not considered defects.

Slight differences between the product photos and the actual item are normal for natural stone products.

3. Non-Returnable Items

The following items cannot be returned:

  • Products damaged due to improper use or handling

  • Items that have been worn, altered, or modified

  • Clearance or final sale items (unless required by applicable laws)

4. Return Process

To request a return, please contact our customer service team with:

  • Order number

  • Product details

  • Reason for return

  • Photos or videos (if the product arrives damaged)

Please do not send items back before receiving return instructions from our team.

5. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is incorrect

  • The product arrives damaged due to shipping

  • The product has a verified quality issue

We recommend using a trackable shipping service when returning items.

6. Refund Process

Once we receive and inspect your returned item, we will notify you of the refund status.

Approved refunds will be processed within 5–10 business days through the original payment method.

Please note that your bank or payment provider may require additional processing time.

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

  • Order number

  • Photos of the product and packaging

  • Description of the issue

We will review your request and provide a suitable solution, including replacement or refund when applicable.

8. Order Cancellation

Orders can be canceled within 24 hours after purchase, provided that the order has not been shipped.

Once an order has been shipped, cancellation is no longer possible.

9. Exchanges

We currently do not offer direct exchanges.

If you need a different product, please return your original item according to this policy and place a new order.

10. Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact our customer support team.

Thank you for choosing Oilips.