Shipping Policy

Last Updated: July 2026

At Oilips, we are committed to providing reliable and efficient worldwide shipping for our customers. We carefully package every order to ensure your natural crystal products arrive safely and securely.

1. Order Processing Time

All orders are processed after payment confirmation.

  • Order processing time: 1–2 business days

  • Orders are not shipped on weekends or public holidays.

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

Please ensure that your shipping address is correct before completing your purchase. Oilips is not responsible for delays caused by incorrect or incomplete address information.

2. Shipping Methods

We primarily ship orders through trusted international logistics partners, including:

  • 4PX Express

  • Yanwen Logistics

These shipping carriers provide reliable delivery services to customers worldwide, including the United States, Europe, Canada, Australia, and other international destinations.

3. Estimated Delivery Time

Most international orders typically arrive within:

7–10 Business Days

Delivery times may vary depending on:

  • Destination country

  • Customs clearance procedures

  • Local postal services

  • Weather conditions

  • Peak holiday seasons

Please note that delivery times are estimates and cannot be guaranteed.

4. Tracking Your Order

Once your order has been shipped, we will send you a tracking number by email.

You can use the tracking information to check the progress of your shipment.

Please allow a few days for tracking information to become available after shipment.

5. Shipping Costs

Shipping fees are calculated based on:

  • Destination country

  • Order weight

  • Shipping method selected

The final shipping cost will be displayed during checkout before payment.

6. Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or VAT depending on your country's regulations.

Any customs fees, duties, or taxes are the responsibility of the customer.

Oilips is not responsible for delays caused by customs inspections or clearance procedures.

7. Lost or Damaged Packages

We carefully package all orders before shipment.

If your package arrives damaged or is lost during transportation, please contact us within 7 days of delivery or the expected delivery date.

Please provide:

  • Order number

  • Photos of damaged packaging or products (if applicable)

  • Description of the issue

Our customer service team will review your request and assist you with the best possible solution.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If a package is returned due to an incorrect address provided by the customer, additional shipping costs may apply for resending the order.

9. Contact Us

If you have any questions about shipping, delivery times, or your order status, please contact our customer support team.

Thank you for choosing Oilips.